Cancellation & Refund Policy

Last updated: 10/8/2025

1. Overview

IICPA Institute is committed to providing quality educational services. This policy outlines our cancellation and refund procedures for course enrollments, live sessions, and other services.

2. Course Cancellation Policy

Before Course Start

7+ days before: 100% refund
3-6 days before: 75% refund
1-2 days before: 50% refund
Same day: No refund

After Course Start

First week: 50% refund
Second week: 25% refund
After second week: No refund

3. Live Session Cancellation

24+ hours notice: Full credit for rescheduling
12-24 hours notice: 50% credit for rescheduling
Less than 12 hours: No credit or refund
In case of technical issues on our end, full credit will be provided

4. Refund Process

How to Request a Refund

Contact our support team via email or phone
Provide your enrollment details and reason for cancellation
Submit any required documentation
Wait for approval (typically 2-3 business days)

Refund Timeline

Credit/Debit Cards: 5-10 business days
Bank Transfers: 3-5 business days
Digital Wallets: 1-3 business days

5. Non-Refundable Items

Course materials and study guides
Certification exam fees
One-time setup or registration fees
Services already delivered or consumed
Gift cards or promotional credits

6. Special Circumstances

Medical Emergencies

Full refunds may be provided with valid medical documentation.

Technical Issues

If we cannot provide the service due to technical problems, full refunds will be issued.

Course Cancellation by IICPA

If we cancel a course, full refunds or course credits will be provided.

7. Course Transfer Policy

Students may transfer to a different course or session within 30 days of enrollment, subject to availability and a 10% transfer fee.

8. Dispute Resolution

If you disagree with a refund decision, you may appeal by contacting our customer service team. All disputes will be reviewed by our management team within 5 business days.

9. Contact Information

For cancellation and refund requests, please contact us at:

Email: refunds@iicpa.in

Phone: +91 98765 43210

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Address: IICPA Institute, Professional Development Center, New Delhi, India

10. Policy Updates

This policy may be updated from time to time. Students will be notified of any changes via email or through our website. Continued use of our services constitutes acceptance of the updated policy.

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