1. Overview
IICPA Institute provides both digital and physical delivery of educational materials, certificates, and course content. This policy outlines our shipping and delivery procedures for all our services.
2. Digital Delivery
Course Access
- Online course access is granted immediately upon successful payment
- Login credentials are sent via email within 2 hours of enrollment
- Course materials are available for download from your dashboard
- Live session links are provided 24 hours before scheduled sessions
Digital Certificates
- Digital certificates are issued within 5-7 business days of course completion
- Certificates are sent via email in PDF format
- Verification links are provided for certificate authenticity
3. Physical Delivery
Study Materials
- Processing Time: 2-3 business days
- Delivery Time: 5-7 business days (domestic)
- International: 10-15 business days
- Tracking information provided via email
Physical Certificates
- Processing Time: 7-10 business days after course completion
- Delivery Time: 3-5 business days (domestic)
- International: 7-12 business days
- Premium packaging and secure delivery
4. Shipping Methods
Standard Delivery
5-7 business days
Free for orders above ₹1000
Express Delivery
2-3 business days
Additional ₹200
5. Delivery Areas
Domestic Delivery
- All major cities and towns in India
- Remote areas may require additional delivery time
- Free delivery for orders above ₹1000
International Delivery
- Available to select countries
- Additional shipping charges apply
- Customs duties may be applicable
- Delivery time varies by location
6. Order Tracking
- Tracking numbers are sent via email and SMS
- Real-time tracking available on our website
- Delivery notifications sent upon successful delivery
- Customer support available for tracking assistance
7. Delivery Issues
Failed Deliveries
- Three delivery attempts will be made
- If unsuccessful, package will be returned to our facility
- Customer will be contacted for alternative arrangements
- Additional shipping charges may apply for re-delivery
Damaged Packages
- Report damage within 24 hours of delivery
- Photographic evidence may be required
- Free replacement for damaged items
- Return shipping costs covered by IICPA
8. Delivery Charges
Order Value | Standard Delivery | Express Delivery |
---|
Below ₹500 | ₹150 | ₹350 |
₹500 - ₹1000 | ₹100 | ₹300 |
Above ₹1000 | Free | ₹200 |
9. International Shipping
- Available to select countries only
- Shipping charges vary by destination
- Customs duties and taxes are customer‘s responsibility
- Delivery time: 7-15 business days
- Tracking available for all international shipments
10. Contact Information
For shipping and delivery inquiries, please contact us at:
Email: shipping@iicpa.in
Phone: +91 98765 43210
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Address: IICPA Institute, Professional Development Center, New Delhi, India
11. Policy Updates
This shipping and delivery policy may be updated from time to time. Customers will be notified of any changes via email or through our website. Continued use of our services constitutes acceptance of the updated policy.